Terms of service
Welcome to CARAS Words of Courage. This online shop is operated by CARAS Community Action for Refugees and Asylum Seekers Ltd, a registered charity in London.
By using this website or placing an order, you agree to these terms, along with our Privacy Policy, Refund Policy and Shipping Policy.
Our products
The Words of Courage collection features products made to order using designs co-created with people seeking safety.
We try to make sure product descriptions, images, prices and details are accurate. Please note that colours and product appearance may vary slightly depending on your screen, device settings and the production process.
We may update, change or remove products at any time.
Orders and payments
When you place an order, you are responsible for making sure your details are correct, including your name, email address, delivery address and payment information.
Orders are processed through Shopify. Payment must be completed before your order can be accepted and fulfilled.
Because our items are made to order, we may not be able to cancel or amend an order once it has gone into production. Please check your order carefully before completing your purchase.
Shipping and delivery
Delivery times are estimates only. We are not responsible for delays caused by delivery providers, customs, incorrect delivery details or events outside our control.
Please see our Shipping Policy for more information.
Returns, refunds and cancellations
Returns, refunds and cancellations are handled in line with our Refund Policy.
If your item arrives damaged, misprinted, defective or different from what you ordered, please contact us through our Contact us page as soon as possible.
Use of this website
You agree not to use this website for anything unlawful, harmful, fraudulent or abusive. You must not interfere with the security or operation of the website, copy or misuse its content, or attempt to access information you are not authorised to access.
Intellectual property
The content on this website, including text, images, designs, logos and product artwork, belongs to CARAS, our partners, contributors or licensors, unless otherwise stated.
You may not copy, reproduce, distribute or use our content or designs without written permission.
Shopify and third-party services
This shop is powered by Shopify. Shopify and other trusted third-party providers may process information needed to operate the shop, process payments, fulfil orders and provide customer support.
Sales made through this shop are between you and CARAS Words of Courage.
Privacy
Personal information collected through this shop is handled in line with our Privacy Policy.
Changes to these terms
We may update these terms from time to time. The latest version will be available on this page.
Contact
Questions about these terms can be sent through our Contact us page.
CARAS Community Action for Refugees and Asylum Seekers Ltd
89 Bickersteth Road
London
SW17 9SH
United Kingdom
Registered charity number: 1124376
Company number: 06462487